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Automotive Solutions Group Announces Key Appointments and Expands Global Partnerships

Mon, 18 Aug 2025 14:42:57 GMT

Automotive Solutions Group (ASG) is proud to announce several key leadership appointments and strategic business expansions that will further strengthen our position as a global leader in automotive, transportation, and machinery solutions.

New Leadership Appointments

To support our continued growth and innovation, ASG welcomes the following senior appointments:

Paul Bentley – Strategic Advisor

Paul joins ASG with a wealth of experience in the automotive sector, offering strategic guidance to help shape the company’s long-term vision and market positioning. His deep industry insight will be instrumental in identifying emerging opportunities and enhancing operational excellence.

Alan Graham – Partnerships Director, APAC Region

Alan will lead the development of partnerships across the Asia-Pacific region, working closely with OEMs, retailers, and industry stakeholders. His proven track record in building strong commercial relationships will play a key role in expanding ASG’s footprint in this rapidly evolving region.

Richard Gascoine – Products Director

Richard brings extensive expertise in product development and lifecycle management, ensuring ASG’s offerings remain innovative, customer-focused, and ahead of market trends. His leadership will drive the evolution of ASG’s ‘Paint and Chemical’ product portfolio to meet the diverse needs of global clients.

The above appointments bolster the twelve industry leaders who already support ASG as entrepreneurs and introducers across all global markets.

Expanding Our Global Reach

ASG continues to broaden its international presence, working with new OEM and retail customers across passenger vehicles, transportation, and machinery sectors . This expansion is driven by our unwavering commitment to delivering tailored, high-performance solutions that adapt to the specific needs of each market and sector.

Our entry into new markets is not just about offering products — it’s about building long-term partnerships, sharing expertise, and enabling our clients to thrive in a fast-changing industry landscape. By working closely with both established industry leaders and emerging innovators, we ensure that ASG’s solutions are relevant, future-proof, and aligned with local and global need.

Over the past year, we have launched new strategic partnerships in:

Egypt
Morocco
Jordan
French Overseas Territories (DOMs)
Paraguay
Qatar
Tunisia
Algeria
Saudi Arabia
South Africa
Zimbabwe

These partnerships strengthen ASG’s ability to deliver world-class solutions across continents, while also enhancing knowledge transfer, operational support, and supply chain efficiency. In many of these regions, our work extends beyond vehicle-focused solutions to cover machinery, agricultural equipment, and heavy transportation — supporting critical industries that keep economies moving.

With many more partnerships in the pipeline, ASG is set to deepen its presence in high-growth markets and continue to introduce innovative products and services that make a measurable impact for our customers. This expansion underlines our belief that collaboration, local insight, and global expertise are the keys to sustainable success in the automotive and transportation industries.

Want to discuss your next project?

Customisable Extended Warranty and Service & Maintenance Contracts across Global Transportation, Commercial Vehicle, Equipment and Machinery Sectors

Fri, 06 Jun 2025 14:37:34 GMT

Enhancing Customer and Revenue Retention

Automotive Solutions Group (ASG) empower businesses by providing OEM level cover, New and Used solutions designed to enhance sales, increase revenue, and win & keep more customers, whilst managing reputation and financial risk by only operating with esteemed product and service providers.

About Automotive Solutions Group and our Partners

ASG’s specialist team acts as automotive consultant, relationship owner, and project manager for Extended warranty, general Insurance products and Service & Maintenance contracts and this expertise enables delivery of sustainable solutions to OEMs, retailers, and their customers.

Shepherd Compello is a market leader in Extended warranty and Insurance products with over 15 years of experience as an independent Lloyd’s broker. Known for its operational expertise and global reach, they provide underwriting services backed by A-rated insurers. Through partnerships with EPG Global, its leader in digital claims administration and other global providers, ASG ensures comprehensive coverage tailored to client needs.

Financial Protection for Businesses and their Customers

Commercial vehicles and Machinery are critical assets for businesses and downtime due to repairs can lead to significant financial losses. Extended warranties mitigate these risks by covering expensive repairs beyond the standard warranty period. For example:

Reduced Repair Costs : Extended warranties cover major mechanical breakdowns and components, protecting customers from inconvenience and unexpected expenses.

Cash Flow Stability : Customers relying on used commercial vehicles often face tighter budgets. Extended warranties ensure predictable repair costs, reducing financial strain during breakdowns.

This financial protection builds trust with customers, encouraging them to return for future services and purchases.

Tailored Solutions Satisfy Needs

Commercial vehicle and Machinery usage varies widely from long-haul trucking to agricultural applications and Extended warranty programs are customizable accordingly:

Flexible Coverage Options : Solutions can be tailored based on mileage, hours, vehicle type, or application (e.g. heavy-duty trucks vs. buses).

Scalable Plans : Customers can choose solutions that align with their operational needs, whether high mileage or low usage scenarios.

Tailored solutions ensure that every customer finds value in the Extended warranty solutions.

 Extended Warranty Programs

Key Features

Comprehensive Coverage : Includes critical systems such as engines, transmissions, driveline systems, hydraulic systems, electronic components, and more.

Flexible Plans : Coverage can be enhanced to meet Mkt, client, and customer needs.

Specialized Risk Coverage : Tailored solutions for high-risk sectors like logistics

Customization Options : Adaptable programs include profit share, goodwill, marketing support, flexible labour & Parts reimbursement parameters, and territorial flexibility.

Benefits

Financial Security : Protects customers from unexpected repair costs.

Customer Retention : Builds long-term loyalty through reliable support.

Revenue Growth : Drives aftersales income through warranty claims and upsell.

Enhanced Asset Value : Increases resale value by maintaining operational integrity.

Service & Maintenance Contracts

Service & Maintenance contracts complement Extended warranties by ensuring regular upkeep of vehicles and machinery. These contracts are vital for reducing workshop downtime risks while optimizing customer and revenue retention.

Key Features

Routine Servicing : Aligned with OEM requirements to ensure warranty compliance.

Comprehensive Repairs : Covers mechanical repairs due to fair wear and tear.

Additional Services : Includes tyre repair/replacement (with exclusions), battery issues, breakdown assistance options, and annual inspections.

Predictable Costs : Fixed monthly fees allow businesses to budget effectively.

Benefits

Improved Uptime : vehicle off-road (VOR) time down due to proactive maintenance.

Productivity Boost : Reduces downtime to ensure operational continuity.

Peace of Mind : Covers unexpected repair costs.

Cost Efficiency : Prevents costly emergency repairs through scheduled maintenance.

Extended warranties ensure vehicles remain operational for longer periods by incentivising regular maintenance:

Service Plans Integration : Extended warranty programs tie into regular servicing schedules an promote preventative maintenance.

Value Chain Assurance : Coverage up to high mileage thresholds in certain cases ensures vehicles perform reliably throughout their lifespan.

This reliability enhances customer satisfaction and reduces downtime-related losses.

 Optimizing Productivity through Resource Efficiency

ASG’s Extended warranty and Service & Maintenance programs are designed not only to protect assets but also to optimize resource utilization:

Data-Driven Insights : Leveraging analytics to improve operational performance.

Preventative Maintenance : Reducing unplanned downtime through proactivity.

Operational Excellence : Enhancing productivity by minimizing disruptions.

Vehicle change cycle: Accelerated, resulting in increased used inventory.

These strategies align with broader goals of sustainability while maximizing operational effectiveness for businesses relying on transportation or machinery assets.

Your Next Click...

OEMs and retailers looking to enhance customer and revenue retention across all sectors should explore ASG’s customizable programs as they combine financial and reputational risk protection with enhanced operational efficiency, whilst maintaining brand reputation in competitive markets.

To learn more about ASG, our Extended Warranty and Service & Maintenance Contracts and to arrange a complimentary company-wide, vehicle and machinery health-check, click below to send us a message.

Adding 4.0% Gross Vehicle Margin, Achievable?

Thu, 15 May 2025 15:01:15 GMT

Sounds like a Stretch?

Maybe this is closer than many realise...

Automotive Solutions Group and our specialist team has for over Twenty Years operated full F&I (Finance & Insurance) programs across the MEA region, helping to grow revenues, sell more vehicles and differentiate from other Retailers. Our team started their F&I journeys in the early 1990's and have enjoyed huge success as Individual Franchisees, Managing Directors of Automotive Retailing, Owner Operators of Product supply chains, and represented some of the largest and most respected brands, insurers and banks in the world.

While our Focus has and continues to be to provide the Strongest Warranty programs across all sectors of Transportation (from Passenger Cars to Construction) with Manufacturers and Retailers being our esteemed partners, what many don't realise is the secondary profit channel we support through enhanced Customer Experience and Engagement.

So, while every $ of discount costs your business the same $ in profitability, offering an alternative value through a free product may not have the same profitability impact, while for a customer it certainly does represent a stronger value proposition, one that drives retention and loyalty. Then when possible the upsell of additional products generates significant Gross Profitability.

"Let's look towards the case study" - leading a organisation selling well over 150,000 vehicles pa, 55% Retail and 45% SME/Fleet and Corporates, with some worrying operational control gaps across Customer experience, it seemed a herculean task to reshape the model, drive out revenue leakage and provide some consistency around the customer journey, not to forget every Bank & Insurance company had done a great job infiltrating the sales team with a combination of cash and other direct incentive payments.

What we achieved was remarkable, and today this remains the greatest example of what can be achieved if you are prepared to Drive Change for good . I am not suggesting this should be the model for every Automotive Retailer in the MEA Region, but what I am advocating is Retailers should start the journey, preferably with Automotive Solutions as your product supplier and where appropriate F&I consultant.

The Case Study .

This snapshot does not mention:

The impact on vehicle sales (+17% increase in sales conversions) through the management of the customer journey.
Driving down the payment cycle from 12 days to 3 days from Banks and insurers.
The introduction of Loss Participation programs with banks to drive loan acceptance.
The numerous F&I promotions which featured across the brands every month, while rewarding the best performers and substituting the $ for a product that cost 35% of each $ of perceived value.
While every product ensured the cycle returned the customer back to our Workshop, Body Shop and Sales team

Today, ASG operates the following Product frameworks:

These products simply provide an alternative to a $ Discount and help differentiate your product offering to your Customer.

The Real Value, better Process and Operational management across your Vehicle Retailing & SME sectors, control of the customer journey ensuring the experience that you are currently measured by is controlled by you, obviously the increase in vehicles sales and profitability is the tangible measurable upside, but reputationally and financially the idea of Selling Vehicles and allowing Banks, Insurers and product suppliers to control the customer outcomes is not a sound practice.

While Automotive Solutions continues to provide real differentiation through its market leading Warranty proposition , and outstanding digital video & web solutions , we truly see an opportunity to support you in your product requirements, across any Transportation sector - Passenger Cars, Truck, Material Handling, Construction, Marine and Two-wheeler.

While our focus is the MEA Region for these products, we also supply all Value Add Products in the UK & Europe through our partners VisHUB, what this space for more info and our VisHUB blog very soon.

Simply Contact Us , and we guarantee a confidential level of engagement from our team.

Automotive Solutions Group & CitNOW Group: Enhancing Automotive Business Communication with a Trusted Partnership

Thu, 20 Feb 2025 15:24:24 GMT

Enhancing Automotive Business With CitNOW Group .

At Automotive Solutions Group (ASG), we’ve always been committed to providing innovative solutions that help our clients stay ahead in the automotive industry. Our ongoing partnership with CitNOW Group , a leader in video communication technology, continues to bring new opportunities to our clients, enabling them to offer more personalized, transparent, and efficient customer interactions.

Why CitNOW .

CitNOW’s platform has become a game-changer for businesses in the automotive sector. Through their cutting-edge video communication tools, dealerships, service centers, and other automotive service providers can create personalized video messages for their customers. This powerful technology helps businesses deliver better customer experiences, build stronger relationships, and ultimately increase sales and customer retention.

As an established partner and reseller of CitNOW, we’re proud to offer their advanced platform to our clients, helping them transform how they communicate with their customers.

Key Benefits for Automotive Businesses .

Our partnership with CitNOW brings a range of benefits for our clients, enabling them to enhance both their customer service and operational efficiency:

Personalized Video Communication : CitNOW allows businesses to send customized video messages, offering a more engaging way to explain services, repairs, or vehicle features. This helps create a personal connection with customers, setting businesses apart from competitors.

Case Study - Ford Dealer doubles video output in four months

Enhanced Transparency : By visually showing customers the work being done on their vehicles, businesses can build greater trust and ensure customers are fully informed. This level of transparency leads to a more positive customer experience and reduces misunderstandings.
Increased Convenience : With CitNOW’s video platform, customers can receive important updates remotely, without needing to visit the dealership or service center in person. This added convenience enhances customer satisfaction and helps streamline operations.

Case Study - Dealer group increases Amber work approval by 86%

Boosted Sales and Retention : Video communication has proven to increase customer engagement and satisfaction, which in turn drives higher retention rates and greater sales opportunities. Customers feel more involved and confident in their decisions when they can visually see the service process.

A Strong, Ongoing Partnership .

Our continued collaboration with CitNOW is built on a shared commitment to helping our clients succeed. Over the years, we’ve worked closely together to ensure that our clients are equipped with the best tools to meet the evolving needs of their customers. By reselling CitNOW’s platform, we’re able to provide our clients with a trusted, innovative solution that improves customer interaction, drives sales, and enhances service delivery.

With CitNOW’s video solutions, automotive businesses can stay ahead of the curve in a competitive industry. We’re excited to continue working together to help our clients achieve their goals and adapt to the ever-changing demands of the automotive market.

Looking Ahead: Building on Success.

As our partnership with CitNOW continues to grow, we remain dedicated to providing our clients with the training, support, and resources needed to maximize the platform’s capabilities. Whether it’s new features, advanced training, or one-on-one consultations, we’re here to ensure that every client can leverage CitNOW’s video solutions to their full potential.

If you’re ready to take your customer communication to the next level, reach out to the Automotive Solutions Group team today. Together with CitNOW, we’re here to help you deliver a more engaging, transparent, and efficient experience for your customers.

Talk to us

Automotive Warranty Programs and Administration

Wed, 29 Jan 2025 14:52:17 GMT

Navigating The Warranty Landscape .

Automotive Solutions Group understands the importance of sustainable product value chains, bringing both reputation & Financial risk management to forefront of our product supply process, for this purpose we only operate with the most admired, internationally renowned product and service providers.

Automotive Solutions Group resides under Shepherd Compello as the Automotive consultant, Relationship Owner and Project Managers for all Warranty and General Insurance products. We are contracted to Shepherd Compello and paid via the Insurer.

Automotive Solutions Group is formed by a large group of Automotive experts across various types of transportation and Machinery, our role is to create products that add value for Retailers and Manufacturers Globally

Our Partnership with Shepherd Compello continues to grow across multiple territories and product lines, we are delighted with the progress and success to date.

Shepherd Compello is a leader in the Lloyds Insurance Brokerage space, admired for its Operational expertise, values, and expanded reach to operate Globally, trusted and empowered by global insurance & reinsurance providers.

An Independent family-owned Lloyds broker and cover holder for over 15 years, operating as an underwriter with Binding authority with many international insurers.

Shepherd Compello operates products across Extended Warranty & General Insurance, Transportation, Property, Financial Lines, Sports Media & Entertainment, Physical Damage, Cyber, Speciality & Marine.

The preferred partner for ASG across all Insured product Claims & Administration Services, delivering a wealth of program data and risk management information.

EPG Global has provided extended warranties, administration services, and other insurance-backed products to clients including manufacturers, retailers, auction houses, and leasing companies of new and used equipment on a worldwide basis for over 30 years, part of the Shepherd Group of companies and a leader in Digital Claims & Administration services.

Through our partnerships we operate with the most admired Global Leaders in A-rated Global Reinsurance & Insurance programs, in many cases through the Binding authority allocated to Shepherd Group, we select the most appropriate partner to provide sustainable capacity across all classifications of risk, specialised underwriting and territorial limits, delivered through risk evaluation and program management.

All risk is insured through a minimum A-rated insurance supplier to ensure sustainable supply and to de risk premiums, claims fund handling & risk management.

With a global footprint, across mature along with developing markets, we have forged a partnership with AIC , Incorporated over 20yrs ago to serve the MEA region, now operating a global network of Insurance brokers, a leader in Insurance brokerage consulting and risk management, helping to operationalise the widest range of risk categories & insured lines tailored to local routing and market regulators.

Contact Us To Build Your Personalised Warranty Plan .

 Automotive Vehicle Warranty Products .

With all programs, we focus the design and administration of our Warranty programs to enhance the Customer & Revenue Retention strategy of our automotive manufacturer & retailer partnerships for any passenger car or light commercial vehicle.

Product Portfolio .

A simple pricing structure, offering product supply to any vehicle type:

OEM Level Coverage across ICE to a maximum of 10yrs and Unlimited Mileage.
OEM level coverage across Hybrid & Electric vehicles to 10yrs and 300,000km including Battery coverage post the manufacturer guarantee.
All Mechanical & Electrical coverage for CPOV, Lapsed/Active Service Customers to 10yrs and 450,000km.
Named component Coverage for multi-brand Sales & Service partners to 12yrs and 500,000km.
Drive-Train coverage to 12yrs and one million Km.
Specialised Risk to cover Taxi, Courier, Logistics and Fleet, Grey-import day one coverage.

Product Customisation .

Our programs are customisable to your needs:

Manufacturer or Retailer Insured, with retention as a focus
Profit Commission
Goodwill Marketing
Flexible Labour & Parts reimbursement parameters
No Territorial limitations
Transferable with Ownership

Automotive Solutions brings together the Product Value Chain & Suppliers, ensuring a sustainable product, regulated and authorised, protected by leading insurance with financial pedigree, forming part of global affiliations, membership and controllership.

We manage the product design to meet our Manufacturer & Retailer needs, then working with the supply chain we program manage the implementation and success of the solution to deliver value to your customer and brand.

Contact Us Here For More Information

*Also see our Warranty programs across Motorcycle, Marine, Industrial Equipment, Construction, Agriculture and Heavy Truck, offering New & Used warranty coverage.

Unveiling the Future: Trends in Electric Vehicles for 2024

Thu, 28 Dec 2023 10:00:56 GMT

As we usher in a new year, the automotive industry is abuzz with excitement over the latest trends in electric vehicles (EVs). The electric revolution is gaining momentum, and 2024 promises to be a pivotal year for advancements in technology, design, and sustainability. In this blog post, we'll explore the trends that are shaping the electric vehicle landscape and driving us towards a cleaner and greener future.

Extended Range and Faster Charging:

One of the most significant barriers to widespread EV adoption has been the concern over limited range and lengthy charging times. However, 2024 is set to witness a breakthrough in battery technology, leading to extended range capabilities and faster charging speeds. Manufacturers are investing heavily in research and development to create batteries that offer higher energy density, allowing drivers to cover longer distances on a single charge. Additionally, advancements in charging infrastructure will make rapid charging more accessible, addressing the range anxiety that has been a concern for potential EV buyers.

Innovative Battery Technologies:

In the quest for more sustainable and efficient energy storage, the EV industry is exploring various battery technologies. Solid-state batteries, for example, hold great promise as they offer higher energy density, faster charging times, and improved safety compared to traditional lithium-ion batteries. The integration of novel materials and manufacturing processes is expected to enhance the overall performance and lifespan of electric vehicle batteries, making EVs more attractive to consumers.

Rise of Electric SUVs and Crossovers:

While compact electric cars have dominated the EV market, 2024 is witnessing a surge in the popularity of electric SUVs and crossovers. Automakers are responding to consumer demand for larger and more versatile electric vehicles, providing ample space for families while maintaining the benefits of zero-emission driving. This shift towards electric SUVs represents a significant step forward in making electric mobility more inclusive and appealing to a broader audience.

Integration of Artificial Intelligence (AI) and Autonomous Features:

Artificial intelligence is becoming increasingly intertwined with electric vehicles, contributing to enhanced safety, convenience, and efficiency. Advanced driver-assistance systems (ADAS) are evolving to incorporate AI, enabling features such as automated parking, adaptive cruise control, and real-time traffic analysis. As we move closer to fully autonomous vehicles, electric cars are at the forefront of adopting and implementing cutting-edge AI technologies, promising a future where driving is not only emissions-free but also safer and more enjoyable.

Eco-Friendly Materials and Sustainable Manufacturing:

The electric vehicle industry is not only revolutionizing the way we power our vehicles but also redefining the materials used in their construction. Manufacturers are increasingly focusing on sustainable and eco-friendly materials, both in the production of electric vehicles and their components. From recycled plastics to innovative plant-based materials, the emphasis on sustainability is extending beyond the electric drivetrain to the entire lifecycle of EVs.

As we navigate through 2024, the trends in electric vehicles are steering the automotive industry towards a more sustainable and technologically advanced future. With breakthroughs in battery technology, the proliferation of electric SUVs, the integration of AI, and a commitment to eco-friendly materials, electric vehicles are not just an alternative but a compelling choice for the environmentally conscious consumer. The electric revolution is well underway, and 2024 is shaping up to be a landmark year in the evolution of electric mobility.

Driving Innovation Forward: Welcoming Matt Everett as Chief Marketing Officer

Tue, 12 Dec 2023 14:31:32 GMT

In an exciting development for Automotive Solutions, we are thrilled to announce the appointment of Matt Everett as Chief Marketing Officer of the Group. With a proven track record of driving successful marketing strategies and a deep passion for innovation, Matt brings a wealth of experience that will undoubtedly propel our company to new heights.

A seasoned marketing professional, Matt Everett joins Automotive Solutions Group with over a decade of experience in crafting and executing dynamic marketing campaigns in the automotive sector. His strategic mindset, and commitment to staying at the forefront of industry trends make him an ideal fit to lead our marketing efforts and contribute to the continued growth and success of our organization.

Vision for the Future

Throughout his career, Matt has demonstrated a keen understanding of market dynamics and consumer behavior, allowing him to develop marketing initiatives that resonate with target audiences. His ability to leverage digital channels, data analytics, and emerging technologies positions Automotive Solutions Group to stay ahead of the curve in a highly competitive market.

Under Matt's leadership, our marketing team will prioritize several key focus areas:

Brand Enhancement: Elevating the Automotive Solutions Group brand to new heights through innovative storytelling, compelling visuals, and a customer-centric approach.

Digital Transformation: Embracing the latest digital marketing trends and technologies to enhance our online presence, engage with our audience, and streamline the customer journey.

Customer Experience: Placing a heightened emphasis on delivering an exceptional customer experience by anticipating and exceeding the evolving needs and expectations of our clients.

Market Expansion: Collaborating with cross-functional teams to explore new market opportunities and expand our reach in the automotive solutions sector.

The hiring of Matt Everett reflects our commitment to assembling a team of industry leaders who share a collective vision for the future of Automotive Solutions Group. With Matt on board, we are confident in our ability to navigate the dynamic landscape of the automotive industry, embrace innovation, and continue to provide cutting-edge solutions to our clients.

Please join us in welcoming Matt Everett to Automotive Solutions Group. Together, we look forward to driving innovation, achieving new milestones, and delivering unparalleled value to our clients. Matt's wealth of experience and strategic vision make him a valuable addition to our leadership team as we embark on an exciting chapter of growth and success. Here's to a brighter, more innovative future for Automotive Solutions Group!