Enhancing Customer and Revenue Retention 

Sounds like a Stretch? Maybe this is closer than many realise... Automotive Solutions Group and our specialist team has for over Twenty Years operated full F&I (Finance & Insurance) programs across the MEA region, helping to grow revenues, sell more vehicles and differentiate from other Retailers. Our team started their F&I journeys in the early 1990's and have enjoyed huge success as Individual Franchisees, Managing Directors of Automotive Retailing, Owner Operators of Product supply chains, and represented some of the largest and most respected brands, insurers and banks in the world. While our Focus has and continues to be to provide the Strongest Warranty programs across all sectors of Transportation (from Passenger Cars to Construction) with Manufacturers and Retailers being our esteemed partners, what many don't realise is the secondary profit channel we support through enhanced Customer Experience and Engagement. So, while every $ of discount costs your business the same $ in profitability, offering an alternative value through a free product may not have the same profitability impact, while for a customer it certainly does represent a stronger value proposition, one that drives retention and loyalty. Then when possible the upsell of additional products generates significant Gross Profitability. "Let's look towards the case study" - leading a organisation selling well over 150,000 vehicles pa, 55% Retail and 45% SME/Fleet and Corporates, with some worrying operational control gaps across Customer experience, it seemed a herculean task to reshape the model, drive out revenue leakage and provide some consistency around the customer journey, not to forget every Bank & Insurance company had done a great job infiltrating the sales team with a combination of cash and other direct incentive payments. What we achieved was remarkable, and today this remains the greatest example of what can be achieved if you are prepared to Drive Change for good . I am not suggesting this should be the model for every Automotive Retailer in the MEA Region, but what I am advocating is Retailers should start the journey, preferably with Automotive Solutions as your product supplier and where appropriate F&I consultant.