Enhancing Customer and Revenue Retention

About Automotive Solutions Group and our Partners

ASG’s specialist team acts as automotive consultant, relationship owner, and project manager for Extended warranty, general Insurance products and Service & Maintenance contracts and this expertise enables delivery of sustainable solutions to OEMs, retailers, and their customers.

Shepherd Compello is a market leader in Extended warranty and Insurance products with over 15 years of experience as an independent Lloyd’s broker. Known for its operational expertise and global reach, they provide underwriting services backed by A-rated insurers. Through partnerships with EPG Global, its leader in digital claims administration and other global providers, ASG ensures comprehensive coverage tailored to client needs.

Financial Protection for Businesses and their Customers

Commercial vehicles and Machinery are critical assets for businesses and downtime due to repairs can lead to significant financial losses. Extended warranties mitigate these risks by covering expensive repairs beyond the standard warranty period. For example:

• Reduced Repair Costs: Extended warranties cover major mechanical breakdowns and components, protecting customers from inconvenience and unexpected expenses.

• Cash Flow Stability: Customers relying on used commercial vehicles often face tighter budgets. Extended warranties ensure predictable repair costs, reducing financial strain during breakdowns.

This financial protection builds trust with customers, encouraging them to return for future services and purchases.

Tailored Solutions Satisfy Needs

Commercial vehicle and Machinery usage varies widely from long-haul trucking to agricultural applications and Extended warranty programs are customizable accordingly:

• Flexible Coverage Options: Solutions can be tailored based on mileage, hours, vehicle type, or application (e.g. heavy-duty trucks vs. buses).

• Scalable Plans: Customers can choose solutions that align with their operational needs, whether high mileage or low usage scenarios.

Tailored solutions ensure that every customer finds value in the Extended warranty solutions.

Extended Warranty Programs

Key Features

• Comprehensive Coverage: Includes critical systems such as engines, transmissions, driveline systems, hydraulic systems, electronic components, and more.

• Flexible Plans: Coverage can be enhanced to meet Mkt, client, and customer needs.

• Specialized Risk Coverage: Tailored solutions for high-risk sectors like logistics

• Customization Options: Adaptable programs include profit share, goodwill, marketing support, flexible labour & Parts reimbursement parameters, and territorial flexibility.

Benefits

• Financial Security: Protects customers from unexpected repair costs.

• Customer Retention: Builds long-term loyalty through reliable support.

• Revenue Growth: Drives aftersales income through warranty claims and upsell.

• Enhanced Asset Value: Increases resale value by maintaining operational integrity.
  

Service & Maintenance Contracts

Service & Maintenance contracts complement Extended warranties by ensuring regular upkeep of vehicles and machinery. These contracts are vital for reducing workshop downtime risks while optimizing customer and revenue retention.

Key Features

• Routine Servicing: Aligned with OEM requirements to ensure warranty compliance.

• Comprehensive Repairs: Covers mechanical repairs due to fair wear and tear.

• Additional Services: Includes tyre repair/replacement (with exclusions), battery issues, breakdown assistance options, and annual inspections.

• Predictable Costs: Fixed monthly fees allow businesses to budget effectively.

Benefits

• Improved Uptime: vehicle off-road (VOR) time down due to proactive maintenance.

• Productivity Boost: Reduces downtime to ensure operational continuity.

• Peace of Mind: Covers unexpected repair costs.

• Cost Efficiency: Prevents costly emergency repairs through scheduled maintenance.

Extended warranties ensure vehicles remain operational for longer periods by incentivising regular maintenance:

• Service Plans Integration: Extended warranty programs tie into regular servicing schedules an promote preventative maintenance.

• Value Chain Assurance: Coverage up to high mileage thresholds in certain cases ensures vehicles perform reliably throughout their lifespan.

This reliability enhances customer satisfaction and reduces downtime-related losses.



Optimizing Productivity through Resource Efficiency

ASG’s Extended warranty and Service & Maintenance programs are designed not only to protect assets but also to optimize resource utilization:

• Data-Driven Insights: Leveraging analytics to improve operational performance.

• Preventative Maintenance: Reducing unplanned downtime through proactivity.

• Operational Excellence: Enhancing productivity by minimizing disruptions.

• Vehicle change cycle: Accelerated, resulting in increased used inventory.

These strategies align with broader goals of sustainability while maximizing operational effectiveness for businesses relying on transportation or machinery assets.

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OEMs and retailers looking to enhance customer and revenue retention across all sectors should explore ASG’s customizable programs as they combine financial and reputational risk protection with enhanced operational efficiency, whilst maintaining brand reputation in competitive markets.

To learn more about ASG, our Extended Warranty and Service & Maintenance Contracts and to arrange a complimentary company-wide, vehicle and machinery health-check, click below to send us a message.