Automotive Warranty Programs and Administration



January 29, 2025

Steve Faulkner

Navigating The Warranty Landscape.

Automotive Solutions Group understands the importance of sustainable product value chains, bringing both reputation & Financial risk management to forefront of our product supply process, for this purpose we only operate with the most admired, internationally renowned product and service providers.


Automotive Solutions Group resides under Shepherd Compello as the Automotive consultant, Relationship Owner and Project Managers for all Warranty and General Insurance products. We are contracted to Shepherd Compello and paid via the Insurer.


Automotive Solutions Group is formed by a large group of Automotive experts across various types of transportation and Machinery, our role is to create products that add value for Retailers and Manufacturers Globally



Our Partnership with Shepherd Compello continues to grow across multiple territories and product lines, we are delighted with the progress and success to date. 


Shepherd Compello is a leader in the Lloyds Insurance Brokerage space, admired for its Operational expertise, values, and expanded reach to operate Globally, trusted and empowered by global insurance & reinsurance providers.


An Independent family-owned Lloyds broker and cover holder for over 15 years, operating as an underwriter with Binding authority with many international insurers.



Shepherd Compello operates products across Extended Warranty & General Insurance, Transportation, Property, Financial Lines, Sports Media & Entertainment, Physical Damage, Cyber, Speciality & Marine.



The preferred partner for ASG across all Insured product Claims & Administration Services, delivering a wealth of program data and risk management information.


EPG Global has provided extended warranties, administration services, and other insurance-backed products to clients including manufacturers, retailers, auction houses, and leasing companies of new and used equipment on a worldwide basis for over 30 years, part of the Shepherd Group of companies and a leader in Digital Claims & Administration services.



Through our partnerships we operate with the most admired Global Leaders in A-rated Global Reinsurance & Insurance programs, in many cases through the Binding authority allocated to Shepherd Group, we select the most appropriate partner to provide sustainable capacity across all classifications of risk, specialised underwriting and territorial limits, delivered through risk evaluation and program management.


All risk is insured through a minimum A-rated insurance supplier to ensure sustainable supply and to de risk premiums, claims fund handling & risk management.



With a global footprint, across mature along with developing markets, we have forged a partnership with AIC, Incorporated over 20yrs ago to serve the MEA region, now operating a global network of Insurance brokers, a leader in Insurance brokerage consulting and risk management, helping to operationalise the widest range of risk categories & insured lines tailored to local routing and market regulators.











Automotive Vehicle Warranty Products.


With all programs, we focus the design and administration of our Warranty programs to enhance the Customer & Revenue Retention strategy of our automotive manufacturer & retailer partnerships for any passenger car or light commercial vehicle.




Product Portfolio. 


A simple pricing structure, offering product supply to any vehicle type:


  • OEM Level Coverage across ICE to a maximum of 10yrs and Unlimited Mileage.
  • OEM level coverage across Hybrid & Electric vehicles to 10yrs and 300,000km including Battery coverage post the manufacturer guarantee.
  • All Mechanical & Electrical coverage for CPOV, Lapsed/Active Service Customers to 10yrs and 450,000km.
  • Named component Coverage for multi-brand Sales & Service partners to 12yrs and 500,000km.
  • Drive-Train coverage to 12yrs and one million Km.
  • Specialised Risk to cover Taxi, Courier, Logistics and Fleet, Grey-import day one coverage.




Product Customisation.


Our programs are customisable to your needs:


  • Manufacturer or Retailer Insured, with retention as a focus
  • Profit Commission
  • Goodwill Marketing
  • Flexible Labour & Parts reimbursement parameters
  • No Territorial limitations
  • Transferable with Ownership


Automotive Solutions brings together the Product Value Chain & Suppliers, ensuring a sustainable product, regulated and authorised, protected by leading insurance with financial pedigree, forming part of global affiliations, membership and controllership.


We manage the product design to meet our Manufacturer & Retailer needs, then working with the supply chain we program manage the implementation and success of the solution to deliver value to your customer and brand. 




Contact Us Here For More Information



*Also see our Warranty programs across Motorcycle, Marine, Industrial Equipment, Construction, Agriculture and Heavy Truck, offering New & Used warranty coverage.


By Steve Faulkner May 15, 2025
Sounds like a Stretch? Maybe this is closer than many realise... Automotive Solutions Group and our specialist team has for over Twenty Years operated full F&I (Finance & Insurance) programs across the MEA region, helping to grow revenues, sell more vehicles and differentiate from other Retailers. Our team started their F&I journeys in the early 1990's and have enjoyed huge success as Individual Franchisees, Managing Directors of Automotive Retailing, Owner Operators of Product supply chains, and represented some of the largest and most respected brands, insurers and banks in the world. While our Focus has and continues to be to provide the Strongest Warranty programs across all sectors of Transportation (from Passenger Cars to Construction) with Manufacturers and Retailers being our esteemed partners, what many don't realise is the secondary profit channel we support through enhanced Customer Experience and Engagement. So, while every $ of discount costs your business the same $ in profitability, offering an alternative value through a free product may not have the same profitability impact, while for a customer it certainly does represent a stronger value proposition, one that drives retention and loyalty. Then when possible the upsell of additional products generates significant Gross Profitability. "Let's look towards the case study" - leading a organisation selling well over 150,000 vehicles pa, 55% Retail and 45% SME/Fleet and Corporates, with some worrying operational control gaps across Customer experience, it seemed a herculean task to reshape the model, drive out revenue leakage and provide some consistency around the customer journey, not to forget every Bank & Insurance company had done a great job infiltrating the sales team with a combination of cash and other direct incentive payments. What we achieved was remarkable, and today this remains the greatest example of what can be achieved if you are prepared to Drive Change for good . I am not suggesting this should be the model for every Automotive Retailer in the MEA Region, but what I am advocating is Retailers should start the journey, preferably with Automotive Solutions as your product supplier and where appropriate F&I consultant.
By Matt Everett February 20, 2025
Enhancing Automotive Business With CitNOW Group .
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